Patient Reviews

Hear What Our Patients Are Saying

We are dedicated to improving the lives of the hearing impaired, one patient at a time. Everything we do is to help people with hearing loss enjoy the sounds, voices, people and conversations in their lives. We take great pride in helping people get back the gift of hearing—there is nothing more gratifying.

Joe McDonald Testimonial

A video testimonial from Joe McDonald

Joe McDonald’s Wife Testimonial

Hearing Aids = Marriage Counseling.

Dawn and Debbie

Dawn thought her hearing loss only affected herself, so put off getting help. Then she realized her family was affected, too.

Todd

See what made Todd change his opinion about hearing aids and why he regrets he didn’t change it sooner.

Jim and Carol

Jim didn’t want to wear hearing aids because he thought the technology was “old”. He changed his mind when he heard how much hearing aid technology has changed.

Terry Testimonial – Tinnitus Treatment Solution

Hear what wearers have to say about our new Tinnitus Treatment Solution.

Read a Few of Our Google Reviews

We are rated 4.9 out of 5 stars based on 456 reviews on Google.

Read what some of our patients have to say about our staff and our office!

Very nice ladies. Very professional.

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Sherry Holloway, on Google

Very knowledgeable and patient. Glad he finally took the plunge.

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Laveda Gage, on Google

Explained what I would be doing. Explained the hearing aids to me. Very nice people working at New sounds and hearing.

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Wayne Milligan, on Google

Very helpful and great people! Nice experience.

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Roger riale, on Google

Great place! The staff was so nice, friendly, professional and caring. I would highly recommend this place foe your hearing needs!

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Gale Williams, on Google

Service has been awesome and they’ve been very responsive with servicing my hearing aids.

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Ron Barber, on Google

They were very professional and caring. Very interested in solving my problem.

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Carol McClellen, on Google

Very attentive and let us know what all they were doing gave a great explanation of what we needed and very helpful getting

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Toni Pool, on Google

Was able to get an appointment quickly. Everything was explained well

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Deborah Young, on Google

DeAnne was so informative and helpful. The first consultation went very well and when the hearing aids arrived, she seemed almost as excited as I was. This place is amazing! I need more stars.

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Diana Collins, on Google

Great service!

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Gayle holladay, on Google

I had immediate help when I arrived. Just needed my hearing aids cleaned. Very pleasant staff!

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Anne Pool, on Google

The customer service is spectacular!! Friendly, compassionate, knowledgeable, and helpful!! I thoroughly enjoyed my visit!!

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Tammy Ballard, on Google

My husband is 85 & very pleased how they explain things we.both can understand.

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Janie Pointer, on Google

The staff is very courteous and try to honor your appointment time. They make sure you are satisfied with the service they render during the visit.

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Myra Allison, on Google

I’m completely satisfied with all phases of my experience at the Carthage center. Sherrilyn is a keeper, very professional, knowledgeable, and personable.

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Morris Ann, on Google

They are very knowledgeable and helpful and very attentive to your needs. Very friendly. I enjoy my visits. They make you feel like family.

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Donna Stillwell, on Google

Knowledgeable and courteous

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Bill Byrne, on Google

Nicest people

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Fay Scarborough, on Google

Excellent staff. Very kind and caring.

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Donna, on Google

Very professional and VERY helpful, thank you

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Don Kappel, on Google

Friendly, caring and great customer service.

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Larry Kimbrell, on Google

They were really nice and professional my whole visit

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Billy McBride, on Google

I was very pleased with the visit. The ladies were very professional and polite!

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Charlotte Hobbs, on Google

Great people, great service.

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nico fourie, on Google

I had a very positive experience here. The ladies here are very friendly and knowledgeable. They were very helpful with my hearing aids. I would definitely recommend NewSound Hearing for all your hearing and hearing aid needs.

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Gay Creed Scallan, on Google

Kimberly was very nice and very informative.

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Lori Pritchard, on Google

Friendly and helpful staff. They do not support my brand of Hearing Aids. With that being said I was disappointed.

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Guy Lewis, on Google

Very courteous and professional I would recommend them for your hearing needs

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Leona Burkes, on Google

I had a scheduled hearing test in Longview.. The experience was delightful and stress free. I would wholeheartedly recommend New Sound for any hearing needs.

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Will Arnold, on Google

Great place.

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Dante Napiorkowski, on Google

Never had any issues here. The staff is very friendly & knowledgeable. Always willing to help. If you wear hearing aids or Need aids, give them a visit. You won't regret it.

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Mary Kidd, on Google

All of the ladies are very helpful I appreciate all of them

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Johnny Houston, on Google

John was extremely knowledgeable and attentive to my questions. After my hearing examination, John let me choose my new hearing aids. I appreciate his patience and he has gained a lifelong patient.

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David Cassady, on Google

Everything was very well explained and I left with no questions unanswered! There were affordable options and such discrete designs of hearing aids. Their kind manner just made the process of accepting hearing loss a lot easier.

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jessica russell, on Google

The lady that helped me/cleaned my hearing aids was very pleasant and professional. She did a great job!!

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Mark Clark, on Google

I had a great visit and everybody that dealt with me gave me respectful and nice Greek, and even the doctor gave me great information. It was really a great experience and learning and The doctor explained everything very very good. I will tell anybody that is having hearing problems or even need a hearing exam to go to NuSound hearing center.

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Jason Horton, on Google

Cheryl was so very helpful and thoughtful. She addressed my concerns, knew that this was/is a hard transition for me and walked me through everything.

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Alison Ables, on Google

Staff was very knowledgeable and was able to answer all of my questions. Very friendly environment with professional and courteous employees.

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Warren Johnson, on Google

Very detailed, clean, and courteous.

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Jimmy Ray Sawyer, on Google

Service representatives was nice and y

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Reed Jones, on Google

Excellent service from start to finish, kind people and I was seen very quickly. I will definitely refer everyone I know!

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Cristian Velandria, on Google

Wonderful office. Very fast and very personal. Highly recommend.

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John Jarvis, on Google

Fast service and very friendly. Especially loved Cheryl.

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Jan Dove, on Google

Wonderful experience. Sarah is very knowledgeable and presents a caring attitude towards her patients. Highly recommend!

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Glenn Hyde, on Google

The experience was totally personal and professional. So different from another hearing place: glad I choose this one, Sarah is an amazing !! Thank you ladies. And God Bless You.

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Rosemary Marsh, on Google

Sarah was great. She made me understand what is wrong with my hearing. She did not push to buy hearing aids. Just gave me information. Very customer oriented.

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Marj Merchant, on Google

Sarah is a phenomenal Audiologist. She is very thorough and explains every step of the process. She explains the results of the hearing exams clearly and precisely. She is passionate about delivering topnotch service to her clients. I would give gladly give more than 5 stars if possible.

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Pamela Henington, on Google

Sarah Noble was very friendly, knowledgeable and down to earth. Furthermore, she did not try and sell me something that I did not need. When the time comes that I do need hearing aids New Sound is where I will go.

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Mike Prince, on Google

Very through hearing exam and professional personnel. A well equipped and operated test booth.

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Carolyn Allen, on Google

A friend recommended NewSound to me and I'm happy to recommend as well. This was my third attempt with hearing better, and the third time is a charm! Sarah is amazing with her knowledge and willingness to help. All my preconceived ideas about hearing aids were wrong. Highly recommend!

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Texas Traveler, on Google

Holly and Sarah are great. They both made my dad feel right at home. Sarah took her time and explained everything in detail. I highly recommend them.

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Minnie Threlkeld, on Google

Sarah Noble,hearing instrument specialist, is very good at her job. Holly at the front desk keeps in contact for upcoming appointments. Overall I I am very happy with my experience at New Sound Hearing Center in Mineola Tx.

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Jerral Seale, on Google

Sarah Noble genuinely cares & goes out of her way to help with hearing-related issues.

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Wanda Pomeroy, on Google

Miss Sarah was very thorough with testing. Upon pickup of device she was fantastic! Highly recommend this place !

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Steven Van Wagnen, on Google

Our daughter would come into the room and ask why I had the TV so loud. It’s nice to be able to be in the room with others and not have them going crazy with the loud volume. It’s a good feeling to now have the sound come right into my hearing aids.

Patricia D.

Being able to hear conversations the first time again, really understand them, was fabulous for me. Instead of asking my family to repeat themselves and try to visualize their lips as they talk, I had the opportunity to find that I just can close my eyes, listen, I would hear it and understand them.

Dawn C.