Patient Reviews

Hear What Our Patients Are Saying

We are dedicated to improving the lives of the hearing impaired, one patient at a time. Everything we do is to help people with hearing loss enjoy the sounds, voices, people and conversations in their lives. We take great pride in helping people get back the gift of hearing—there is nothing more gratifying.

Joe McDonald Testimonial

A video testimonial from Joe McDonald

Joe McDonald’s Wife Testimonial

Hearing Aids = Marriage Counseling.

Dawn and Debbie

Dawn thought her hearing loss only affected herself, so put off getting help. Then she realized her family was affected, too.


See what made Todd change his opinion about hearing aids and why he regrets he didn’t change it sooner.

Jim and Carol

Jim didn’t want to wear hearing aids because he thought the technology was “old”. He changed his mind when he heard how much hearing aid technology has changed.

Terry Testimonial – Tinnitus Treatment Solution

Hear what wearers have to say about our new Tinnitus Treatment Solution.

Read a Few of Our Google Reviews

We are rated 4.9 out of 5 stars based on 149 reviews on Google.

Read what some of our patients have to say about our staff and our clinic!

The wonderful staff. Very informative really seem to have their patients best interest at heart. Would recommend new sounds to everyone

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Mark Dwiggins, on Google

Always solves any problems I have. Canton office is the best.

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Teri Click, on Google

Very professional and detailed. The people I dealt with explained everything and they were kind. I highly recommend them.

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Brian Holt, on Google

They were super great with my Father. So sweet and caring with him.

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Cathy Reynolds, on Google

Staff was amazing and super friendly assisted me with all my questions. I will definitely be using them for all my future needs.

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Richard Parker, on Google

The ladies who helped me with my ears, Chelsie & Cherilyn, were very professional and knowledgeable. Chelsie gave me a thorough test of my current hearing levels. She said I had healthy ears, but a significant hearing loss. She tested not only my ears and all that was connected with that, but checked my cochlea as well. She explained to me the different types of devices that could be used to assist me with this and helped me choose the best one for my needs. Thank you

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Ann Dickeson, on Google

Have used New Sound for more than ten years now. At first I was accompanying my mother; now only I am the primary patient. A good experience whenever I (or we) visit. They take the time to make certain the test results and/or treatment options are clearly understood. Even if there's someone else waiting their turn, never have I felt rushed to leave before or without clarity regarding the status of my (or my mother's) hearing.

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D. Adelle Lee, on Google

Very Professional office personnel and hearing technicians. All were extremely nice and helpful.

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Tammy Hudson, on Google

Phenomenal staff, and the provider is professional, kind, and efficient. I’ve had ringing in my ears for the past few years that is pretty severe and my Audibel hearing aids have GREATLY reduced the ringing/tinnitus. Check ‘em out!

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Sharon Borgeson, on Google

It was a great experience from the time I arrived until I left! Everyone I had contact with were extremely helpful & friendly. I would recommend this office to anyone!

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Anita Gholson, on Google

They were very helpful. Great place to do business with.

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Dimple Martin, on Google

Very nice and professional! Would recommend others!

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Sherene West Butler, on Google

This is always a clean, professional and welcoming place. Service for me and my hearing aids is exceptionally great!

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Leia Meryt, on Google

This was my first visit to New Sound Hearing Center and the process from the beginning to the end was very smooth. Kimberly at the front desk was pleasant and professional. The office surroundings were professional but inviting Ms. Andrea Heard was pleasant and professional. She is extremely down to earth and I appreciated the time she took to go over everything with me. I’ve been looking for a new hearing aide center since moving to Longview and I have finally found it!

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Julie Diggins, on Google

The staff at New Sound Hearing in Longview were amazing. They kept me very informed and appeared to be very knowledgeable. They made sure that my visit was pleasurable. Would recommend them to anyone. Wonderful experience.

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Michael Sparks, on Google

New Sound Hearing Center in Tyler, TX will always be the #1 Hearing Center I'll ever use....They treat everyone like Royalties...Deanna, has one of most pleasant outgoing personality I've ever come in ctact with... She make one feel comfortable during their appointments....Their service is unmatched with any other Hearing Centers in the surrounding area.... New Sound Hearing Center will find the time that works best for your Free no-obligation hearing consultation

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Mary F. Judge, on Google

Very professional at all levels from check-in to hearing professional. John took time to give me a thorough hearing exam. He explained the results in great detail and explained my options. I never once felt he was trying to "sell" me anything. I am completely satisfied with the service I received and my selection.

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Richard Perryman, on Google

Just popped in to get wax removed from hearing aid, super fast

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Bert McJimsey, on Google

Glad to find New Sounds Gearing Center on W. Grande Tyler, Tx. Service was great, staff was helpful, friendly, and knowledgeable. Options were plenty, and affordable financing available. Left feeling confident that my past procrastination of getting the hearing test done was well worth the time to get the answers I needed. Hopefully - a whole new world awaits. Check them out!!

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Carolyn Harris, on Google

Awesome place, very friendly workers. I would recommend to anyone and everyone!!

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Dennis Mcbride, on Google

Sarah and Holly are amazing. Very professional and great sense of humor. I always look forward to my appointments when they come up. New Sound in Mineola is THE place to go for quality hearing aids and quality service.

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Will Wiggins, on Google

Sarah is great! Always helpful. My mother is having a much better experience than with her previous hearing aids. Would highly recommend.

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Debe Goodner, on Google

Sarah was wonderful. She conveyed exactly the professionalism, caring, and honesty that my dad and I were looking for. Very pleasant and knowledgeable and answered all questions and helped with solutions to get his hearing headed in the right direction. Nobody else has been as helpful thereby giving us the hope we now have for success.

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David Davies, on Google

Wonderful place. Staff are so warm and caring. If you have any hearing needs please use this place.

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Linda Drake, on Google

I highly recommend nusound hearing in mineola, they are fantastic to work with and take care of all your concerns.

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Kathy Garner, on Google

Our daughter would come into the room and ask why I had the TV so loud. It’s nice to be able to be in the room with others and not have them going crazy with the loud volume. It’s a good feeling to now have the sound come right into my hearing aids.

Patricia D.

Being able to hear conversations the first time again, really understand them, was fabulous for me. Instead of asking my family to repeat themselves and try to visualize their lips as they talk, I had the opportunity to find that I just can close my eyes, listen, I would hear it and understand them.

Dawn C.