Patient Reviews

Hear What Our Patients Are Saying

We are dedicated to improving the lives of the hearing impaired, one patient at a time. Everything we do is to help people with hearing loss enjoy the sounds, voices, people and conversations in their lives. We take great pride in helping people get back the gift of hearing—there is nothing more gratifying.

Joe McDonald Testimonial

A video testimonial from Joe McDonald

Joe McDonald’s Wife Testimonial

Hearing Aids = Marriage Counseling.

Dawn and Debbie

Dawn thought her hearing loss only affected herself, so put off getting help. Then she realized her family was affected, too.


See what made Todd change his opinion about hearing aids and why he regrets he didn’t change it sooner.

Jim and Carol

Jim didn’t want to wear hearing aids because he thought the technology was “old”. He changed his mind when he heard how much hearing aid technology has changed.

Terry Testimonial – Tinnitus Treatment Solution

Hear what wearers have to say about our new Tinnitus Treatment Solution.

Read a Few of Our Google Reviews

We are rated 4.9 out of 5 stars based on 250 reviews on Google.

Read what some of our patients have to say about our staff and our office!

Just went and got fantastic help picking out new hearing aids, the office has wonderful lady’s to help you with your hearing needs . Check them and enjoy your stay, Thank you ladies very much Rechima Walker of Kaufman county

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Rechima Walker, on Google

Before you even get to your appointment it was the most pleasant medical visit I've ever had from the phone to text and then through the door the receptionist is friendly helpful the doctor is very helpful making sure you know every detail of what the process is and explain so that even a ol country boy understands if you have hearing trouble this is the place to go

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Joe D Bramhall, on Google

Very polite and very professional spend extra time with my husband, so he understood what he needed. Would highly recommend this company for services.

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Karen Johnson, on Google

I appreciate the courtesy and professionalism I received here. My first appointment was handled promptly. And they are close to my home also as I await the next step.

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Kathy King, on Google

Great people. So glad we have this service here. Answered all of my questions and made sure I understood everything, Really appreciate how I was treated.

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Benja Mize, on Google

Awesome service! I went in right before they closed. These ladies stayed and helped me with my problem for approximately an hour after they were supposed to get off work. Some genuine precious ladies. If you don't take your loss of hearing to them ,you will never get to hear everything you haven't been. Fantastic service!!!

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William Glover, on Google

Absolutely amazing customer service! Came into town and they were so helpful and prompt. Highly recommend.

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Stefanie Gurka, on Google

NewSound was a pleasant experience. The employees were super nice and the technician was very clear and informative about hearing aids and my needs.

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Melinda Kern, on Google

They were very friendly. The testing they did on myself and my husband showed that he did not head a hearing aid yet i did (i already knew that). That showed me that they are not pushing for a sale when it is not needed. We chatted for quite a while and enjoyed being there. She explained the testing and the best hearing aid for me and why. I feel this will be a very long relationship.

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Lynne Griffin, on Google

Confirmed what I was guessing about my hearing. Cheryl was great and explained everything in great detail. Very happy I took advantage of the free visit.

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Tony Stone, on Google

This was my first visit to New Sound Hearing Center and the process from the beginning to the end was very smooth. Kimberly at the front desk was pleasant and professional. The office surroundings were professional but inviting Ms. Andrea Heard was pleasant and professional. She is extremely down to earth and I appreciated the time she took to go over everything with me. I’ve been looking for a new hearing aide center since moving to Longview and I have finally found it!

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Julie Diggins, on Google

The staff at New Sound Hearing in Longview were amazing. They kept me very informed and appeared to be very knowledgeable. They made sure that my visit was pleasurable. Would recommend them to anyone. Wonderful experience.

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Michael Sparks, on Google

Went for free test learned about how bad my hearing is in busy noisy places. Then learned I can't afford the fix.

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Andre Golden, on Google

Walked in without an appointment and got fitted for my new pair of custom ear protection. Super nice employees

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chris russell, on Google

My experience at NewSound Hearing was very pleasant. The staff are kind and efficient.

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Tracy Staples, on Google

John Miguez and his staff give great customer service! Today I had a problem with one of my hearing aides and they took care me and figured out what was wrong and fixed itI have been a client for a few years and they always take good care of my hearing and hearing aid needs. I highly recommend them to everyone!

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Delton Duitch, on Google

John and staff are always there to help. When I need something or just need a question answered they are ready to help and they do it with a smile. Plus I can cheat on my diet with the candy they have.

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rdkdl, on Google

As a truck driver, my hearing aid is a requirement. The staff at NewSound were able to accommodate me in a timely manner to get my aid repaired. Purchased a new aid as well. The entire experience was courteous and professional. Very knowledgeable and informative.

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Philip Pitre, on Google

My appointment was wonderful. My now feel like there is hope for me to live normally again.

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Julie Vrana, on Google

Awesome experience! They thoroughly checked my hearing in a sound booth and made the appropriate recommendations afterward. I would highly recommend them.

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Greg, on Google

Great experience, Sarah and company give you a welcoming feeling. Great service, Great people. If you have a hearing problem you need to check them out. No pressuring!! Ok

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Robbie Mallard, on Google

Sarah was very thorough and took time to listen. The staff was great also. Needed to move my audiologist from Arlington to Mineola and glad I found her

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Kenneth Alexander, on Google

My mom is 92yr old. She has had hearing aids for years. We just moved to Quitman. I took my mom to NewSound Hearing Center in Meniola. THE BEST SERVICE MY MOM HAS EVER HAD at a hearing center!! Her hearing aids work better than they have ever worked. The Greatest place and people for your ears to hear about!

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don bright, on Google

Our daughter would come into the room and ask why I had the TV so loud. It’s nice to be able to be in the room with others and not have them going crazy with the loud volume. It’s a good feeling to now have the sound come right into my hearing aids.

Patricia D.

Being able to hear conversations the first time again, really understand them, was fabulous for me. Instead of asking my family to repeat themselves and try to visualize their lips as they talk, I had the opportunity to find that I just can close my eyes, listen, I would hear it and understand them.

Dawn C.