Patient Reviews

Hear What Our Patients Are Saying

We are dedicated to improving the lives of the hearing impaired, one patient at a time. Everything we do is to help people with hearing loss enjoy the sounds, voices, people and conversations in their lives. We take great pride in helping people get back the gift of hearing—there is nothing more gratifying.

Joe McDonald Testimonial

A video testimonial from Joe McDonald

Joe McDonald’s Wife Testimonial

Hearing Aids = Marriage Counseling.

Dawn and Debbie

Dawn thought her hearing loss only affected herself, so put off getting help. Then she realized her family was affected, too.


See what made Todd change his opinion about hearing aids and why he regrets he didn’t change it sooner.

Jim and Carol

Jim didn’t want to wear hearing aids because he thought the technology was “old”. He changed his mind when he heard how much hearing aid technology has changed.

Terry Testimonial – Tinnitus Treatment Solution

Hear what wearers have to say about our new Tinnitus Treatment Solution.

Read a Few of Our Google Reviews

We are rated 4.9 out of 5 stars based on 487 reviews on Google.

Read what some of our patients have to say about our staff and our office!

I took my 91 year old mom and Wendy and DeAnne are both wonderful with her. I so appreciate their kindness and patience with my mom.

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Kelly Kennedy, on Google

Very helpful info. Great staff.

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Raven Goforth, on Google

Professional, knowledgeable, caring, and complete

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Mike Tolon, on Google

Very professional and took time to explain results carefully and helped in choice of hearing aid. Definitely recommend.

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Jim Paterson, on Google

I have been a client for several years and I appreciate the professionalism, the time spent to fit me with the a hearing that most meets my situation, and just as importantly the down-home experience. I am extremely satisfied, and believe you will also be.

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Akef Tayem, on Google

Very professional and knowledgeable. Great place to get your hearing checked.

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Carolyn Wilson, on Google

Nice environment courteous employees

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Gary Sewell, on Google

Very nice ladies. Very professional.

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Sherry Holloway, on Google

Very knowledgeable and patient. Glad he finally took the plunge.

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Laveda Gage, on Google

Explained what I would be doing. Explained the hearing aids to me. Very nice people working at New sounds and hearing.

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Wayne Milligan, on Google

Very helpful and great people! Nice experience.

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Roger riale, on Google

The ladies in the office was so nice and professional! Like a breath of fresh air! She fitted me with a new pair of hearing aids and they are perfect. I'm very happy 😁

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Brenda Bland, on Google

I was made to feel very comfortable. SHe answered all of my questions. The woman upfront really made me feel at ease

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Andrew Duke, on Google

Very friendly ladies, we called and got in the same day! They stayed late to fit my husband with his hearing aids and didn’t rush us! The hearing specialist took her time! Thank you ladies! Hands down 5 stars!

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Angela Aggen, on Google

Wonderful experience! Highly recommend!

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La'Toya Blanton, on Google

I had immediate help when I arrived. Just needed my hearing aids cleaned. Very pleasant staff!

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Anne Pool, on Google

The customer service is spectacular!! Friendly, compassionate, knowledgeable, and helpful!! I thoroughly enjoyed my visit!!

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Tammy Ballard, on Google

My husband is 85 & very pleased how they explain things we.both can understand.

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Janie Pointer, on Google

The staff is very courteous, making sure you are comfortable by offering drinks, etc; and try to honor your appointment time. They make sure you are satisfied with the service they render during the visit.

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Myra Allison, on Google

I’m completely satisfied with all phases of my experience at the Carthage center. Sherrilyn is a keeper, very professional, knowledgeable, and personable.

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Morris Ann, on Google

They are very knowledgeable and helpful and very attentive to your needs. Very friendly. I enjoy my visits. They make you feel like family.

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Donna Stillwell, on Google

Knowledgeable and courteous

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Bill Byrne, on Google

I have been very pleased with the service provided at New Sound. Lisa at the desk is professional and friendly. Kimberly made the process very easy, even when the custom hearing aids had to be remade a couple of times. She knows what she is doing, is professional and takes her time to make sure what the client needs is exactly what get. I recommend this business 💯.

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Scharlene R, on Google

They were really nice and professional my whole visit

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Billy McBride, on Google

I was very pleased with the visit. The ladies were very professional and polite!

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Charlotte Hobbs, on Google


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Pamela Pyeatt, on Google

Great people, great service.

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nico fourie, on Google

I had a very positive experience here. The ladies here are very friendly and knowledgeable. They were very helpful with my hearing aids. I would definitely recommend NewSound Hearing for all your hearing and hearing aid needs.

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Gay Creed Scallan, on Google

Kimberly was very nice and very informative.

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Lori Pritchard, on Google

Friendly and helpful staff. They do not support my brand of Hearing Aids. With that being said I was disappointed.

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Guy Lewis, on Google

Very courteous and professional I would recommend them for your hearing needs

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Leona Burkes, on Google

I had a scheduled hearing test in Longview.. The experience was delightful and stress free. I would wholeheartedly recommend New Sound for any hearing needs.

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Will Arnold, on Google

Great place.

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Dante Napiorkowski, on Google

Friendly staff and great service!!

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Coty Carnes, on Google

Excellent. Everyone very helpful!

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Jim Kline, on Google

Phenomenal Lady’s working there, great attitude’s. Real people down to earth. Makes the visit there feel like you are family. That is awesome. But they are very professional in their work. What ever it is that they are paid, it is not enough.

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Larry Keill, on Google

I didn't show to be on the schedule when I arrived for my 4 month cleaning, but the staff were wonderful. They worked me in, got the cleaning done and the tech who did the work was kind, courteous, efficient, and personable. It was a pleasure to be there.

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Carol Hazuka, on Google

Cheryl did an excellent job explaining and helping me to understand how to use my app. Thank you, Cheryl!

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Dotty Ragan, on Google

John was extremely knowledgeable and attentive to my questions. After my hearing examination, John let me choose my new hearing aids. I appreciate his patience and he has gained a lifelong patient.

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David Cassady, on Google

Everything was very well explained and I left with no questions unanswered! There were affordable options and such discrete designs of hearing aids. Their kind manner just made the process of accepting hearing loss a lot easier.

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jessica russell, on Google

The lady that helped me/cleaned my hearing aids was very pleasant and professional. She did a great job!!

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Mark Clark, on Google

I had a great visit and everybody that dealt with me gave me respectful and nice Greek, and even the doctor gave me great information. It was really a great experience and learning and The doctor explained everything very very good. I will tell anybody that is having hearing problems or even need a hearing exam to go to NuSound hearing center.

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Jason Horton, on Google

Cheryl was so very helpful and thoughtful. She addressed my concerns, knew that this was/is a hard transition for me and walked me through everything.

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Alison Ables, on Google

Staff was very knowledgeable and was able to answer all of my questions. Very friendly environment with professional and courteous employees.

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Warren Johnson, on Google

The whole experience was great. My hearing was tested then, I was presented with choices of hearing aids to select from. I recommend NewSound if you have hearing issues.

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Jim Tate, on Google

Sarah is informed, helpful and always efficient!

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Dennis Smith, on Google

Great place.Competent and caring. Sarah Noble , L-HIS, is thorough, efficient and personable.

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Jack Wendel, on Google

Very thorough. Kind, explained results, with full understanding.

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Sandra Burke, on Google

I couldn't be more pleased with Sarah Noble and the professional care I received. My visit was due to an urgent need to find an answer to my hearing issue before going on a long driving vacation. She retested my hearing and reset my hearing aids and explained some features to help with road nose etc. Caring professional care.

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Evelyn Key, on Google

So far so good. Loved Ms Noble

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Pat Fengler, on Google

Sarah was terrific! This was not my first hearing test. She made me feel comfortable and I was confident in the results and her advice afterwards. I recommend NewSound Hearing in Mineola.

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Sandra Grider, on Google

I had a great experience with New Sound of Mineola. They were professional and caring and my hearing has improved immensely. I recommend them to anyone.

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Juanita Lux, on Google

Very friendly and took time to explain test results and go over any questions I had. Ensured any recommendations took into account financial wishes as well as what my hearing needs might be.

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Jennifer Peoples, on Google

Wonderful experience. Sarah is very knowledgeable and presents a caring attitude towards her patients. Highly recommend!

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Glenn Hyde, on Google

The experience was totally personal and professional. So different from another hearing place: glad I choose this one, Sarah is an amazing !! Thank you ladies. And God Bless You.

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Rosemary Marsh, on Google

Our daughter would come into the room and ask why I had the TV so loud. It’s nice to be able to be in the room with others and not have them going crazy with the loud volume. It’s a good feeling to now have the sound come right into my hearing aids.

Patricia D.

Being able to hear conversations the first time again, really understand them, was fabulous for me. Instead of asking my family to repeat themselves and try to visualize their lips as they talk, I had the opportunity to find that I just can close my eyes, listen, I would hear it and understand them.

Dawn C.