Patient Reviews

Hear What Our Patients Are Saying

We are dedicated to improving the lives of the hearing impaired, one patient at a time. Everything we do is to help people with hearing loss enjoy the sounds, voices, people and conversations in their lives. We take great pride in helping people get back the gift of hearing—there is nothing more gratifying.

Joe McDonald Testimonial

A video testimonial from Joe McDonald

Joe McDonald’s Wife Testimonial

Hearing Aids = Marriage Counseling.

Dawn and Debbie

Dawn thought her hearing loss only affected herself, so put off getting help. Then she realized her family was affected, too.


See what made Todd change his opinion about hearing aids and why he regrets he didn’t change it sooner.

Jim and Carol

Jim didn’t want to wear hearing aids because he thought the technology was “old”. He changed his mind when he heard how much hearing aid technology has changed.

Terry Testimonial – Tinnitus Treatment Solution

Hear what wearers have to say about our new Tinnitus Treatment Solution.

Read a Few of Our Google Reviews

We are rated 4.9 out of 5 stars based on 183 reviews on Google.

Read what some of our patients have to say about our staff and our office!

Very knowledgeable and caring. Carry new programmable hearing aides that are rechargeable, access also works like headsets for phone call, YouTube and movies directly to your ears! Bit pricey but way cool.

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Kathleen Turner (KATHY), on Google

Amazing doctors and staff. Very helpful. Sound quality is exceptional.

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Amanda Rinehart, on Google

Very friendly, to the point of loaning me thier charger since mine was delayed. I realllly needed my ears this weekend.

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bo sanders, on Google

It was awesome the service was great and the doctor was wonderful she made it easy to understand all my options she terrific

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wanda white, on Google

Wonderful doctor and great place. Feel comfortable, like being at home. Help with all our needs and fast at getting our hearing aids. Love and appreciate them. Thank you!!

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Lisa Miller, on Google

Very nice place... They was very patient with my mom.... and took there time explaining everything....Great Place....

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Manuel Longoria, on Google

Absolutely amazing customer service! Came into town and they were so helpful and prompt. Highly recommend.

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Stefanie Gurka, on Google

Awesome service! I went in right before they closed. These ladies stayed and helped me with my problem for approximately an hour after they were supposed to get off work. Some genuine precious ladies. If you don't take your loss of hearing to them ,you will never get to hear everything you haven't been. Fantastic service!!!

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William Glover, on Google

They were very friendly. The testing they did on myself and my husband showed that he did not head a hearing aid yet i did (i already knew that). That showed me that they are not pushing for a sale when it is not needed. We chatted for quite a while and enjoyed being there. She explained the testing and the best hearing aid for me and why. I feel this will be a very long relationship.

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Lynne Griffin, on Google

This was my first visit to New Sound Hearing Center and the process from the beginning to the end was very smooth. Kimberly at the front desk was pleasant and professional. The office surroundings were professional but inviting Ms. Andrea Heard was pleasant and professional. She is extremely down to earth and I appreciated the time she took to go over everything with me. I’ve been looking for a new hearing aide center since moving to Longview and I have finally found it!

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Julie Diggins, on Google

They are very courteous and personable. I felt very at ease there. Andrea was very helpful and friendly and very thoughtful.

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Sarah Bowman, on Google

Confirmed what I was guessing about my hearing. Cheryl was great and explained everything in great detail. Very happy I took advantage of the free visit.

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Tony Stone, on Google

The staff at New Sound Hearing in Longview were amazing. They kept me very informed and appeared to be very knowledgeable. They made sure that my visit was pleasurable. Would recommend them to anyone. Wonderful experience.

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Michael Sparks, on Google

Walked in without an appointment and got fitted for my new pair of custom ear protection. Super nice employees

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chris russell, on Google

Very professional at all levels from check-in to hearing professional. John took time to give me a thorough hearing exam. He explained the results in great detail and explained my options. I never once felt he was trying to "sell" me anything. I am completely satisfied with the service I received and my selection.

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Richard Perryman, on Google

Glad to find New Sounds Gearing Center on W. Grande Tyler, Tx. Service was great, staff was helpful, friendly, and knowledgeable. Options were plenty, and affordable financing available. Left feeling confident that my past procrastination of getting the hearing test done was well worth the time to get the answers I needed. Hopefully - a whole new world awaits. Check them out!!

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Carolyn Harris, on Google

My experience at NewSound Hearing was very pleasant. The staff are kind and efficient.

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Tracy Staples, on Google

John Miguez and his staff give great customer service! Today I had a problem with one of my hearing aides and they took care me and figured out what was wrong and fixed itI have been a client for a few years and they always take good care of my hearing and hearing aid needs. I highly recommend them to everyone!

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Delton Duitch, on Google

Our daughter would come into the room and ask why I had the TV so loud. It’s nice to be able to be in the room with others and not have them going crazy with the loud volume. It’s a good feeling to now have the sound come right into my hearing aids.

Patricia D.

Being able to hear conversations the first time again, really understand them, was fabulous for me. Instead of asking my family to repeat themselves and try to visualize their lips as they talk, I had the opportunity to find that I just can close my eyes, listen, I would hear it and understand them.

Dawn C.