Our Staff

John Miguez, L-HIS


John has worked in the hearing industry for more than 20 years. He is committed to helping people experience better hearing and works closely with the American manufacturer Audibel which offers the latest industry advancements. He is dedicated to ensuring his offices provide the finest customer care for all patients.

“Lots of people can fit a hearing aid. We can do it better!” – John Miguez

Andrea Heard- Rowe, BC-HIS

Board Certified Hearing Instrument Specialist

Andrea was born and raised in Marshall, Texas. She started in the hearing industry in 2003 and got licensed in 2007. After moving back to east Texas from the DFW area, she got licensed in Louisiana in 2014 and became BC-HIS in 2021. Andrew specializes in patient care. Her main focus is to help every patient hear to the best of their ability. Patient satisfaction is her priority. Excellent skills with programming and cerumen management. 

Deanne Wheeler, L-HIS

Hearing Instrument Specialist

Sarah Noble, L-HIS

Hearing Instrument Specialist

Cherilyn Caraway

Cherilyn Caraway provides patient care for Rusk and surrounding counties, in our Henderson, Texas office. Her many years in the medical field brings a strong commitment of quality service and loving care to all of her patients. Cherilyn’s focus is on continually serving the hearing needs of you and your loved ones, with dedicated hearing care through diagnostic evaluations, education and rehabilitation tools to ensure the right hearing solutions are provided. 

“Helping one person might not change the world, but it could change the world for one person. The joy of the Lord is my strength.” – Cherilyn Caraway

Patient Reviews

Read a Few of Our Google Reviews

4.9 out of 5 Stars based on 137 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

It was awesome the service was great and the doctor was wonderful she made it easy to understand all my options she terrific

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wanda white, on Google

Just went and got fantastic help picking out new hearing aids, the office has wonderful lady’s to help you with your hearing needs . Check them and enjoy your stay, Thank you ladies very much Rechima Walker of Kaufman county

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Rechima Walker, on Google

Before you even get to your appointment it was the most pleasant medical visit I've ever had from the phone to text and then through the door the receptionist is friendly helpful the doctor is very helpful making sure you know every detail of what the process is and explain...

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Joe D Bramhall, on Google

Very polite and very professional spend extra time with my husband, so he understood what he needed. Would highly recommend this company for services.

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Karen Johnson, on Google

Great people. So glad we have this service here. Answered all of my questions and made sure I understood everything, Really appreciate how I was treated.

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Benja Mize, on Google

Awesome service! I went in right before they closed. These ladies stayed and helped me with my problem for approximately an hour after they were supposed to get off work. Some genuine precious ladies. If you don't take your loss of hearing to them ,you will never get to hear...

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William Glover, on Google

Absolutely amazing customer service! Came into town and they were so helpful and prompt. Highly recommend.

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Stefanie Gurka, on Google

NewSound was a pleasant experience. The employees were super nice and the technician was very clear and informative about hearing aids and my needs.

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Melinda Kern, on Google

They were very friendly. The testing they did on myself and my husband showed that he did not head a hearing aid yet i did (i already knew that). That showed me that they are not pushing for a sale when it is not needed. We chatted for quite a...

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Lynne Griffin, on Google

Glad to find New Sounds Gearing Center on W. Grande Tyler, Tx. Service was great, staff was helpful, friendly, and knowledgeable. Options were plenty, and affordable financing available. Left feeling confident that my past procrastination of getting the hearing test done was well worth the time to get the answers...

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Carolyn Harris, on Google

My experience at NewSound Hearing was very pleasant. The staff are kind and efficient.

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Tracy Staples, on Google