Our Staff

John Miguez, L-HIS

Owner

John has worked in the hearing industry for more than 20 years. He is committed to helping people experience better hearing and works closely with the American manufacturer Audibel which offers the latest industry advancements. He is dedicated to ensuring his offices provide the finest customer care for all patients.

“Lots of people can fit a hearing aid. We can do it better!” – John Miguez

Andrea Heard- Rowe, BC-HIS

Board Certified Hearing Instrument Specialist

Andrea was born and raised in Marshall, Texas. She started in the hearing industry in 2003 and got licensed in 2007. After moving back to east Texas from the DFW area, she got licensed in Louisiana in 2014 and became BC-HIS in 2021. Andrew specializes in patient care. Her main focus is to help every patient hear to the best of their ability. Patient satisfaction is her priority. Excellent skills with programming and cerumen management. 

Deanne Wheeler, L-HIS

Hearing Instrument Specialist

Sarah Noble, L-HIS

Hearing Instrument Specialist

Cherilyn Caraway

Cherilyn Caraway provides patient care for Rusk and surrounding counties, in our Henderson, Texas office. Her many years in the medical field brings a strong commitment of quality service and loving care to all of her patients. Cherilyn’s focus is on continually serving the hearing needs of you and your loved ones, with dedicated hearing care through diagnostic evaluations, education and rehabilitation tools to ensure the right hearing solutions are provided. 

“Helping one person might not change the world, but it could change the world for one person. The joy of the Lord is my strength.” – Cherilyn Caraway

Patient Reviews

Read a Few of Our Google Reviews

4.9 out of 5 Stars based on 149 Reviews on Google.

Read what some of our patients have to say about our staff and our clinic!

The wonderful staff. Very informative really seem to have their patients best interest at heart. Would recommend new sounds to everyone

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Mark Dwiggins, on Google

Always solves any problems I have. Canton office is the best.

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Teri Click, on Google

Very professional and detailed. The people I dealt with explained everything and they were kind. I highly recommend them.

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Brian Holt, on Google

They were super great with my Father. So sweet and caring with him.

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Cathy Reynolds, on Google

Staff was amazing and super friendly assisted me with all my questions. I will definitely be using them for all my future needs.

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Richard Parker, on Google

The ladies who helped me with my ears, Chelsie & Cherilyn, were very professional and knowledgeable. Chelsie gave me a thorough test of my current hearing levels. She said I had healthy ears, but a significant hearing loss. She tested not only my ears and all that was connected with...

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Ann Dickeson, on Google

Have used New Sound for more than ten years now. At first I was accompanying my mother; now only I am the primary patient. A good experience whenever I (or we) visit. They take the time to make certain the test results and/or treatment options are clearly understood. Even if...

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D. Adelle Lee, on Google

Very Professional office personnel and hearing technicians. All were extremely nice and helpful.

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Tammy Hudson, on Google

Phenomenal staff, and the provider is professional, kind, and efficient. I’ve had ringing in my ears for the past few years that is pretty severe and my Audibel hearing aids have GREATLY reduced the ringing/tinnitus. Check ‘em out!

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Sharon Borgeson, on Google

It was a great experience from the time I arrived until I left! Everyone I had contact with were extremely helpful & friendly. I would recommend this office to anyone!

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Anita Gholson, on Google

They were very helpful. Great place to do business with.

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Dimple Martin, on Google